Refund Policy for IBADALIVE

Effective Date: 01.01.2022

Thank you for choosing IBADALIVE for your internet radio streaming needs. We strive to provide you with the best experience possible. However, we understand that situations may arise where you may need to request a refund. Please review the following refund policy carefully:

1. Refund Eligibility:

• We offer refunds for subscription fees in the following circumstances:
  • Billing errors or discrepancies caused by IBADALIVE.
  • Technical issues that prevent you from accessing the service for an extended period.
  • Dissatisfaction with the service due to significant and documented issues.
• Refund requests must be submitted within 7 days of the issue occurring.

2. Non-Refundable Items:

• We do not offer refunds for the following:
  • Subscription fees for periods where the service was accessible and functional.
  • Partial usage of subscription periods.
  • User-induced technical issues, such as incompatible devices or internet connectivity problems.
  • Any fees incurred due to violations of our terms of service.

3. Refund Process:

• To request a refund, please contact our customer support team at hello@ibadalive.com.
• Your refund request will be reviewed within 3 business days.
• If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

4. Contact Information:

• If you have any questions or concerns about our refund policy, please contact us at hello@ibadalive.com

5. Policy Changes:

• IBADALIVE reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using IBADALIVE’s services, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for your understanding and cooperation.

Sincerely, IBADALIVE